FAQ

Frequently Asked Questions

Find answers to our most commonly asked questions below. If you don't find what you're looking for, feel free to contact us at support@luxibe.shop.

Orders

How do I place an order?
Simply browse our website, select the items you'd like, choose your size, and add them to your cart. Proceed to checkout, enter your shipping and payment details, and place your order. You'll receive a confirmation email once your order is placed.

Can I change or cancel my order after placing it?
You may request a cancellation before your order has been processed for shipment by contacting us at support@luxibe.shop as soon as possible. Once an order has been handed to the carrier, it cannot be canceled.

How do I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. Use the tracking number to monitor your delivery status.

I received the wrong item. What should I do?
We're sorry about that! Please email us at support@luxibe.shop with your order number and clear photos of the incorrect item. We'll resolve the issue as quickly as possible.

Shipping

Where do you ship?
We currently ship to addresses within the United States only.

How long does delivery take?
Orders are typically processed within 1–2 business days. After processing, estimated delivery time is 7–13 business days.

How much does shipping cost?
Standard shipping is free for all orders within the United States.

Do you offer expedited shipping?
At this time, we offer standard shipping only. We're working on adding more shipping options in the future.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Please refer to our Refund Policy for full details.

How do I start a return?
Email us at support@luxibe.shop with your order number and the item(s) you'd like to return. Our team will send you return instructions within 1–2 business days.

When will I receive my refund?
Once your return is received and inspected, approved refunds are issued to your original payment method within 10 business days.

Do you offer exchanges?
To exchange an item, please return the original item and place a new order for the desired size or color.

Payments

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?
Yes. All transactions are encrypted and processed through secure, PCI-DSS compliant payment gateways. We do not store your full card details.

In what currency are prices listed?
All prices are listed in USD (United States Dollars).

Products

How do I find my size?
We recommend checking the size guide available on each product page. If you're unsure, feel free to contact us for sizing advice.

Are the product colors accurate?
We do our best to display colors accurately. However, slight variations may occur due to different screen settings and lighting conditions.

An item I want is out of stock. Will it be restocked?
We regularly update our inventory. If an item is out of stock, feel free to contact us and we'll let you know if a restock is planned.

Still Have Questions?

We're happy to help! Reach out to our support team:

Email: support@luxibe.shop
Phone: +1 (323) 435-2556
Address: 1745 Camino Palmero St, Los Angeles, CA 90046, United States
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time (PT)